[PDF.39ow] Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System (Business Books)
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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System (Business Books)
Joseph Michelli
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| #742022 in eBooks | 2011-05-20 | 2011-05-20 | File type: PDF||0 of 0 people found the following review helpful.| UCLA HEALTHCARE = "Best in the West" and "One patient at a Time"|By Michael P. Richards|I am very proud to have been interviewed for this book and appear on page 237 as a UCLA Healthcare Patient Liaison in Emergency Medicine and as a retired Administrative Specialist, UCLA Radiological Sciences, Santa Monica-UCLA. Dr. Feinberg has created a motto of "one patient at a time" to r|About the Author|Joseph A. Michelli, Ph.D., is the bestselling author of The Starbucks Experience and The New Gold Standard. He is an internationally sought-after speaker and organizational consultant who has been featured on The Glenn Beck Show and CNBC’s
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“Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the institution’s mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills.” —Lynda Resnick, o...
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