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Managing Knock Your Socks Off Service
Chip R. Bell, Ron Zemke
[PDF.rw11] Managing Knock Your Socks Off Service
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| #1865213 in eBooks | 2007-05-15 | 1992-02-12 | File type: PDF||0 of 0 people found the following review helpful.| Excellent review on Customer Service|By JC De Seixas|This book contains excellent tips and ideas on how to deal with one of the most difficult works any company has to face: after sales service. Explaining all the major issues on a very simple, objective and clear way, the book is a must have for anyone involved with these matters, but also for other people as well, once it cov|About the Author| | Chip R. Bell (Gun Barrel, TX) is the founder of The Chip Bell Group, a consulting company that specializes in helping clients achieve service excellence. He is the author of more than sixteen books, includin
Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of "Managing Knock Your Socks Off Service" provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space. Revamped with new examples, stories, and research, and featuring cartoons ...
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