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Managing Global Customers: An Integrated Approach

George S. Yip, Audrey J.M. Bink




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 | #1922593 in eBooks |  2007-09-06 |  2007-09-06 | File type: PDF

|| ||Managing Global Customers provides a most comprehensive and insightful guide to this very important subject to businesses today. I recommend that every executive involved in international business read this book."--Alan Nonnenberg, Founder and f

Multinational companies need to manage their relationships with multinational customers with a globally integrated approach. This book provides a systematic framework for developing and implementing such global customer management programs. It draws on in-depth research at over 20 major U.S. and European multinational companies, such as ABB, Bechtel, BP, Bosch, British Airways, Carrefour, Daimler-Chrysler, Hewlett-Packard, HSBC, IBM, Schlumberger, Shell, Siemens,
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