[PDF.34cj] It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused

It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused

[PDF.hb04] It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused

It's the Customer, Stupid!:  Michael A. Aun epub
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 | #1988069 in eBooks |  2011-01-14 |  2011-01-14 | File type: PDF

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||0 of 0 people found the following review helpful.| No Nibbling!|By John W. Pearson|What's not to like about a book with 34 short chapters on customer service? Leverage 10, 20 or all 34 topics and you have a ready-made talk and discussion for your next 10, 20 or 34 weekly staff meetings with your department or your entire team.

Here's a pop quiz for your managers. Just two questions:
1) How many of our team memb|From the Inside Flap|Unhappy customers won’t just dump you. No, first they’ll tell at least ten or more people about their bad experience with your company, and then they’ll broadcast it online. But wait, you say you have a good customer servic

Ruthlessly focus on what's convenient for customers, not what's convenient for you

Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied.

Speaker and salesperson Michael Aun shares these secrets and many more in It's the Customer, Stupid!, a guide to growing any business by gaining new customers...

You can specify the type of files you want, for your device.It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused   |  Michael A. Aun. I really enjoyed this book and have already told so many people about it!

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