[PDF.68eb] Integrating Total Quality Management in a Library Setting

Integrating Total Quality Management in a Library Setting

[PDF.od24] Integrating Total Quality Management in a Library Setting

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 | #4554704 in eBooks |  2013-04-15 |  2013-04-15 | File type: PDF

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||From Library Journal|In library management, new ideas are about as welcome as another Madonna expose: sure to stimulate heated interest for a short time, quickly followed by a well-deserved death. Total Quality Management (TQM) has been perceived (wrongly) in th

Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfully applied in business and manufacturing settings, this groundbreaking volume introduces strategies for translating TQM principles from the profit-based manufacturing sector to the library setting. Integrating Total Quali...

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