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How To Be a Great Call Center Representative: EBook Edition

Robert W. LUCAS




[PDF.zg28] How To Be a Great Call Center Representative: EBook Edition

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 | #2137080 in eBooks |  2001-05-07 |  2001-05-07 | File type: PDF

||From the Author|As call centers continue to be established and evolve, the number of customer service employees grows each year in the United States and throughout the world. Related to this growth is a continuing need for quality information and training to ass

Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and se...

You easily download any file type for your device.How To Be a Great Call Center Representative: EBook Edition   |  Robert W. LUCAS. I was recommended this book by a dear friend of mine.

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