| #717221 in eBooks | 2012-05-16 | 2012-05-16 | File type: PDF||1 of 1 people found the following review helpful.| A Must Read!|By flybird|A simply outstanding book on customer service in the modern era. We have adopted many of the ideas in this book when building out the customer experience model for our business (a luxury travel service). In today's high-tech, always-on "social media-infused world", integrating high-touch service is not just important, it's a killer strategic advantage wh||"It's hard to imagine an organization with front line employees that won't benefit from the ideas in this book." - SETH GODIN, author, Purple Cow and Linchpin|"Clearly the best book on customer service management written in the last decade." Professo
SETH GODIN: "It's hard to imagine an organization with front line employees that won't benefit from the ideas in this book." . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
STEVE WOZNIAK, Apple co-founder: "Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology." You can specify the type of files you want, for your gadget.High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce | Micah Solomon. I was recommended this book by a dear friend of mine.
