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Focusing on Your Customer (Pocket Mentor)

Harvard Business School Press




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Focusing on Your Customer  Harvard Business School Press epub
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 | #1933319 in eBooks |  2010-11-04 |  2010-11-04 | File type: PDF

||About the Author|
The Pocket Mentor series offers immediate solutions to the challenges managers face on the job every day. Each book in the series is packed with handy tools, self-tests, and real-life examples to help you identify strengths and weaknesses a

Closing individual sales, in most businesses, is not enough for success. Success depends on developing profitable lifetime relationships with customers. But gaining customer loyalty requires hard work, care, and attentiveness. In this book, you'll learn to assess the lifetime value of a customer, and why it makes sense to build loyalty among your target customers. You'll also learn to:

- Understand the service-profit chain
- Leverage the interrelationsh...

You easily download any file type for your gadget.Focusing on Your Customer (Pocket Mentor)   |  Harvard Business School Press. Which are the reasons I like to read books. Great story by a great author.

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