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Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits

Tony Hsieh, Lisa Ford, David McNair, William Perry




[PDF.gi73] Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits

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 | #413672 in eBooks |  2009-08-18 |  2009-08-18 | File type: PDF

||0 of 0 people found the following review helpful.| I love this book|By Schmitty|I manage a veterinary clinic and found this book years ago. This is a re-write, pretty much the same content. It's timeless, great customer service is super hard to teach. I read this book with all of my new employees. Book gives easy to understand real life circumstances. It's an easy read full of very quality advice.|0 of 0 people found the follo|About the Author|Lisa Ford (Atlanta, GA) is a customer service expert and speaker with more than twenty years of experience helping organizations win customers and keep them loyal. She is the author of many books, videos, and the bestselling training seri

When the going's tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.

With new, updated examples from more than fifty companies—from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com—this book shows ...

You can specify the type of files you want, for your device.Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits   |  Tony Hsieh, Lisa Ford, David McNair, William Perry.Not only was the story interesting, engaging and relatable, it also teaches lessons.

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