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E-Service: New Directions in Theory and Practice: New Directions in Theory and Practice

Roland T. Rust, P.K. Kannan




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 |  2016-09-16 |  2016-09-16 | File type: PDF

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The advent of the era of "e-Service," the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects the fundamental shift in the economy from goods to services and the explosive expansion of information technology. This book provides a collection of different perspectives on e-Service and a unified framework to understand it, even as the business community grapples with the concept. It feat...

You easily download any file type for your device.E-Service: New Directions in Theory and Practice: New Directions in Theory and Practice   |  Roland T. Rust, P.K. Kannan. I was recommended this book by a dear friend of mine.

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