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Customer Care: A Training Manual for Library Staff (Chandos Information Professional Series)

Pat Gannon-Leary, Michael McCarthy




[PDF.yc09] Customer Care: A Training Manual for Library Staff (Chandos Information Professional Series)

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 | #4190442 in eBooks |  2010-03-15 |  2010-03-15 | File type: PDF

||1 of 2 people found the following review helpful.| A seminal contribution to academic library 'Library Science' reference collections|By Midwest Book Review|The collaborative effort of Pat Gannon-Leary and Michael D. McCarthy, "Customer Care: A Training Manual For Library Staff" is a 242-page training manual for designing and delivering customer care programs for library systems of all types and sizes, including academic, corpo| |This title is recommended for library administrators and courses in library and information science programs on public services management and improvement., Reference and User Services Quarterly|About the Author|Dr. Pat

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.

  • Dual use – reference work and/or training manual
  • Potential as a text book
  • Applicable to a wider context than LIS ...

    You easily download any file type for your device.Customer Care: A Training Manual for Library Staff (Chandos Information Professional Series)   |  Pat Gannon-Leary, Michael McCarthy. Which are the reasons I like to read books. Great story by a great author.

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