[PDF.43er] Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers
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Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers
James Poisant
[PDF.ah08] Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers
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| #1987845 in eBooks | 2001-10-30 | 2001-10-30 | File type: PDF||0 of 0 people found the following review helpful.| Five Stars|By Andre Plessis|This is absolutely a fantastic book on customer service|1 of 1 people found the following review helpful.| Keep In Arms Reach|By Daniel S. Parker|Drawing on his real world experience, Poisant explains to managers in clear and simple language a way to gain a competitive advantage in any industry where||"From Disney to EDS to the Olympics, Jim's practical approach to achieving astonishing customer service is inspiring!"-William Marre, Co-Founder Covey Leadership Center
"The management principles Jim Poisant writes about really work. I have seen him
Poisant reveals the secrets of superior customer service organizations. He redefines the role of management and organizations, taking the reader on a journey and discovering the true nature of superior managers and organizations. Those in management positions who seek to understand how to better motivate their employees and better serve their customers will find the answers they are searching for in these pages.
Managers will relearn nearly everything the...
You easily download any file type for your gadget.Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers | James Poisant. A good, fresh read, highly recommended.
