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Building a Customer Service Culture
Bob Hobbi, Mario Martinez
[PDF.rm31] Building a Customer Service Culture
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| 2008-08-01 | 2008-08-01 | File type: PDF||About the Author|Martinez is Associate Professor, Educational Leadership, The University of Nevada, Las Vegas.
The tenets of excellent customer service are central to any organization that creates or delivers products or services In fact, excellent customer service is a bigger differentiator today than it was twenty years ago. Customers are hungry for good service; they are hungry to establish long-term relationships with those who provide not only a one-time solution but serve as a long-term resource.
There is a problem, however. Organizations and the people who work...
You can specify the type of files you want, for your device.Building a Customer Service Culture | Bob Hobbi, Mario Martinez.Not only was the story interesting, engaging and relatable, it also teaches lessons.
